New Phone or Tablet? We’ll Set It Up Right — at Your Home
Most Melbourne stores hand you a new phone with the basics done. The important stuff — contacts, photos, email, apps, accessibility — is left for you to figure out. We come to your home and do it properly.
You’ve got a new phone. The Telstra or Optus store did the basic setup. But your photos aren’t there. Your emails aren’t working. The contacts are missing. Half the apps from your old phone didn’t come across.
Sound familiar? We hear this every week.
The stores do the minimum. Getting a phone actually ready to use — with everything from your old one, set up the way you want it — takes time. Time the store doesn’t have. That’s where Fixable comes in.
What “setting up a phone properly” actually involves
Here’s everything a real setup covers. Most people don’t realise how much goes into it.
That’s a proper setup. Not a basic one. And it’s exactly what Fixable does, at your home, before we leave.
iPhone and iPad vs Android — what’s different
- Apple ID recovery and two-factor setup
- iCloud backup and restore
- FaceTime and iMessage activation
- Quick Start (phone-to-phone transfer)
- Apple Watch pairing
- AirPods and hearing aid setup
- Screen Time and accessibility settings
- MyGov, Medicare and banking apps
- Google account setup and sync
- Google Photos backup activation
- Samsung Smart Switch data transfer
- WhatsApp full transfer with history
- Google Pay and digital wallet setup
- Home screen and widget setup
- Accessibility: large text, magnification
- MyGov, Medicare and banking apps
Switching from Android to iPhone — or the other way
This is the trickiest setup. Different systems don’t always talk to each other easily.
Switching from Android to iPhone is common in Melbourne right now. Many older residents whose children use iPhones make the switch so FaceTime works properly between them.
Contacts, photos and email transfer cleanly. WhatsApp needs a specific backup method. Paid apps can’t transfer — they need to be re-purchased on the new platform.
Why the store setup isn’t enough
Every week across Melbourne, Fixable visits homes where a new phone is sitting on the table — and the person using it still can’t find their photos, still doesn’t have their emails, and still hasn’t figured out the new gestures.
It’s not because they’re not smart. It’s because in-store setup is rushed. Staff have the next customer waiting.
A proper setup takes one to two hours. There’s no shortcut.
Seniors and accessibility setup — this is where we take extra time
Phone setup for older Melbourne residents is different. It’s not just about getting the data across. It’s about making the phone easy to use every day.
Fixable spends extra time on:
- Text size — larger, easier to read without glasses
- Display brightness and contrast — easier on the eyes
- Hearing aid Bluetooth pairing — for Phonak, Oticon, ReSound and others
- Emergency contacts and Medical ID — visible on the lock screen without a password, critical for safety
- Simplified home screen — just the apps that matter, not 40 confusing icons
- MyGov and Medicare apps — set up with two-factor authentication done properly
- FaceTime or WhatsApp — video calling with family, tested and working before we leave
- Voice assistant setup — Siri or Google Assistant for hands-free use
What happens during a Fixable visit
- We check both the old and new device are present and accessible
- We back up the old phone first — before touching anything — so nothing can be lost
- We transfer contacts, photos, messages and WhatsApp
- We set up email, accounts and the apps you actually use
- We configure accessibility settings at your preference
- We walk you through the key gestures and features
- We confirm everything works before we leave
- We answer every question you have — no time limit
Most visits take one to two hours. Bring us a cup of tea and we’ll make sure everything is right.
Frequently asked questions
Fixable’s phone setup visits cover Apple ID or Google account setup, email, Wi-Fi, contacts and photos transfer, WhatsApp transfer, accessibility settings, important apps including MyGov and Medicare, and a full walkthrough before we leave. Everything — not just the basics.
Yes. We transfer contacts, photos, messages, apps and account settings — iPhone to iPhone, Android to Android, or switching between the two. We do this with both phones present so you can see everything is there before the old phone is wiped.
Yes. Apple ID issues are one of the most common reasons Melbourne residents call us. We recover locked Apple IDs, set up two-factor authentication correctly, and make sure iCloud backup is running so your data is protected going forward.
Yes. iPad setup is part of our phone and tablet service. We connect Wi-Fi, Apple ID, email, FaceTime, iMessage, accessibility settings, and any apps you use — including MyGov, Medicare, and banking apps. Same process, same thoroughness.
Absolutely — this is one of our most requested services for older Melbourne residents. We configure larger text, simplified home screens, hearing aid Bluetooth pairing, emergency contacts, and spend as much time as needed showing you how everything works. Your pace, your comfort, no rushing.
$89 per hour, no call-out fee. Most phone setup visits take one to two hours depending on how much needs to be transferred and configured. We give you an honest estimate when we arrive — and we don’t leave until everything is working properly.
New phone or tablet that needs a proper setup?
Fixable visits your Melbourne home and sets it up right — everything transferred, everything working. $89/hr, no call-out fee.