About Us

About Fixable · Melbourne

Hi, I'm Osama. I fix technology in your home.

Name: Fixable
Address: Melbourne, VIC, AU
Telephone: +61435955429
Price range: $89/hr

Fixable is a one-person, in-home IT support business. I drive to you, sit down at your computer, and explain what's happening in plain English — no rushing, no jargon, no talking down.

Call 0435 955 429 Book a home visit

Fully insured Police checked NDIS Worker Screening WWCC cleared

Osama Al Fahdawi Founder · Available today

I treat every home like it's my parents' home.

— Our promise to every customer

Plain English

No jargon. No "have you tried turning it off and on again?" condescension. I explain what I'm doing as I do it.

At your pace

I don't rush. If you want me to slow down or repeat something, I will. Some of my best sessions are with seniors who want to actually learn.

One person, every job

You won't get a different technician each visit. It's me at the door, every time. I remember your setup so we don't start from scratch.

My story

Why I started Fixable.

The short version is in the column to the right. The longer version is what gets me out of bed every morning.

Before Fixable, I worked with Geeks2U and a few other established Australian IT support businesses, and earlier than that I worked in aged care. I've got a Bachelor's degree from Deakin University and I'm Microsoft and Google certified — but honestly, the aged care years are what shaped how I do this work.

I kept meeting people — seniors, NDIS participants, busy professionals, small business owners — who needed someone to actually sit down with them and explain what was happening. Not rush them. Not talk down to them. Not disappear when something didn't work the first time.

So I started Fixable. One person. No call centre. No subcontractors. Just me at your door, fixing the actual problem and showing you what I did so you understand it next time.

500+ jobs across Melbourne, four years in, and I still believe the best IT support feels like a friend coming over — not a service call.

What you don't have to do

Three things I'll never make you do.

Most IT support has hidden expectations. Here's what's not part of working with me.

Use technical words you don't know

If I use a word and you're not sure what it means, ask. I'll explain it. There's no "tech literacy test" before I'll help you.

Pay if it's not fixed

If I can't sort the issue, you don't pay. No diagnostic fee, no minimum charge. The risk is mine, not yours.

Sign up for a subscription

No monthly plans. No "support packages." Just one visit at a time, billed at $89/hr flat. Need me again in six months? Same rate. No long-term contract anywhere.

Credentials & checks

Verified. Insured. Cleared for in-home work.

Every check current and renewed annually. Happy to send copies before the first visit if you'd like to see them.

Fully Insured

Public liability cover

Police Checked

National check, current

NDIS Cleared

Worker Screening Check

WWCC Cleared

Working with Children

Bachelor's Degree

Deakin University

Microsoft & Google Certified

Verified credentials

What I help with

The things I get called out for, most weeks.

Eight services covering 90% of what comes up in Melbourne homes and small offices.

Data recovery & transfer

Old computer to new one. OneDrive, iCloud, Google sorted properly.

Wi-Fi setup & fixes

Dead spots, NBN problems, mesh systems, devices that won't connect.

Printer setup

Won't connect, "offline" errors, wireless printing from any device.

One-on-one tech lessons

Sit with you, walk through anything you're stuck on, at your pace.

Email not working

Outlook, Gmail, iCloud, Bigpond, business email — all sorted.

Password & scam help

Locked out, hacked email, suspicious calls, scam recovery.

iPhone, iPad & tablet

New device setup, transferring from old phones, email and apps.

Laptop & PC setup

New computer setup from scratch — everything transferred cleanly.

What I don't do: Mac hardware repair (cracked screens, batteries, logic boards). For those I'll refer you to Apple — they're who I trust.

Where I work

All of metropolitan Melbourne, up to 60 km from the CBD.

I genuinely don't mind the drive. If you're a bit further out, just ask — most weeks I'm somewhere on the regional fringe anyway.

Inner & East

Outer East

Bayside

North & West

See the full suburb list

A real visit · last month

"Should I close the laptop? They're still in it."

A customer called me in the middle of a scam-in-progress. The scammer had remote access to her laptop — she could literally see the cursor moving without her touching it — and she was in tears on the phone, convinced her bank accounts were already gone.

"Just close the laptop right now and leave it closed. Don't touch it again until I'm there. You're going to be okay."

That's what I said. Then I got in the car. By the time I arrived, the immediate threat was contained — the remote session couldn't continue with the laptop closed.

Together we did three things: removed the scammer's access tools from the system, did a full security clean, and contacted her banks and financial institutions one by one to lock and reset every account she was worried about.

By the end of the visit she was breathing again. Nothing had been taken. Everything was secured. And she had a written list of which accounts had been changed and how to spot a scam call next time.

That's what "in-home IT help" actually means. Not just fixing the computer — being calm enough for both of us, until everything is okay.

Honest pricing

$89 / hr

Flat rate. No call-out fee. No travel surcharge within 60 km of the CBD. Honest, transparent pricing — you'll know what it costs before I start.

What people say

Real reviews from Google

A few recent ones — you can read the rest on my Google Business profile.

Osama provided absolutely excellent support. Knowledgeable, patient and thorough. He explains clearly and made sure I was comfortable. Rare to find someone so responsive and genuinely helpful.

Annie C. Verified · Google

I can thoroughly recommend Osama. Punctual, polite, knew his stuff. Drove to JB Hi-Fi to get me some new items. Very professional, very pleased with the entire process.

Cate S. Verified · Google

Gobsmacked at your knowledge. Recommend you to everyone I know. Your patience is breathtaking. Thank you.

Peter B. Verified · Google

Very happy with the service provided — punctual, friendly, helpful. He solved my computer and mobile issues.

Zoran R. Verified · Google

I had recurring trouble with my computer. Responded immediately on short notice, saved my files, installed new computer. Couldn't recommend you more highly.

Stewart M. Verified · Google

Explained so even I could understand. Excellent service.

Graeme I. Verified · Google

Ready when you are

Let's get the thing actually fixed.

Easiest way is a phone call — I usually answer within a few rings, or I'll call you back the same day.

Call Osama

0435 955 429

hello@fixable.au

Mon–Fri 7am–7pm · Sat 7am–5pm