New Computer in Melbourne? We’ll Set It Up Properly — at Your Home
The store sets up the basics. Everything else — your files, photos, emails, printer, passwords and programs — gets left for you. Fixable comes to your home and does it all properly.
You bought a new computer. Harvey Norman or JB Hi-Fi might have done the initial setup. But your documents aren’t there. Your emails aren’t connected. The printer stopped working. And the old computer is still sitting on the desk because you haven’t moved your files yet.
This is the most common situation Fixable walks into across Melbourne every week. The computer is fine. The setup just isn’t finished.
Here’s what a proper new computer setup actually involves — and why it takes two to three hours when done right.
What a proper setup covers
Most store setups get you to the desktop and stop. A proper setup gets you to the point where you can actually use the computer the way you used the old one.
How Fixable moves your data — visualised
People worry about this step the most. Here’s exactly how it works.
The old computer is never touched until you’ve confirmed every file is on the new one. Nothing is deleted or wiped without your say-so.
Windows vs Mac — what’s different about each setup
- Microsoft account setup and activation
- Windows 11 Start menu and taskbar configuration
- Microsoft 365 or Office installation
- Outlook email with full account history
- OneDrive setup and folder sync
- Printer driver installation (HP, Canon, Epson, Brother)
- Windows Update run and completed
- Default apps set — browser, PDF, photos
- Accessibility: text size, display scale, contrast
- Apple ID sign-in and iCloud activation
- Migration Assistant transfer from old Mac or PC
- Mail app setup with all email accounts
- iCloud Drive, Photos and Contacts sync
- AirPrint printer setup
- Microsoft 365 for Mac if needed
- macOS updates completed
- Time Machine backup configured
- Accessibility: Display Zoom, VoiceOver settings
What if my old computer is slow or won’t turn on?
This comes up more than you’d think. The old computer gave up the ghost at the worst possible time — right when you bought the new one.
Here’s the honest picture:
- Slow but still turns on — we can almost always get the files. It takes longer, but it works. We copy everything to an external drive first, then move it to the new computer.
- Won’t turn on but boots to the login screen — usually a software issue. We can often get it running long enough to copy what matters.
- Completely dead — screen black, nothing — we assess whether the hard drive is intact. If the drive is healthy, data recovery is possible in most cases. If the drive has failed physically, professional data recovery is needed and we’ll tell you that honestly.
New computer setup for seniors in Melbourne
Buying a new computer is stressful at any age. When you’ve used the same machine for ten years, everything looks different and nothing feels familiar.
Fixable takes extra time with older Melbourne residents to make sure the new computer feels comfortable — not just functional.
What we configure specifically for seniors:
- Larger text and display scaling — so everything is readable without squinting
- Simplified desktop — just the programs you use, not a screen full of shortcuts you didn’t ask for
- Email set up the way you know it — Outlook arranged to match the layout you’re used to where possible
- MyGov and Medicare bookmarked — saved to the browser toolbar so they’re always one click away
- Video calling ready — Zoom or FaceTime configured and tested with family before we leave
- Printed cheat sheet — we leave a simple one-page summary of the main things to remember about the new setup
Frequently asked questions
Fixable’s setup covers Microsoft or Apple account setup, Wi-Fi, email, full data transfer from the old computer, printer reconnection, Microsoft 365 or Office activation, browser bookmarks, accessibility settings, and a complete walkthrough before we leave. Everything — not just the basics the store does.
Yes. We transfer documents, photos, music, desktop files, email history, browser bookmarks and printer settings. We verify everything is on the new computer before the old one is cleared. Nothing gets wiped without your confirmation.
Often yes. If it still powers on — even slowly — we can usually extract everything. If it won’t turn on at all, we assess whether the drive is recoverable. In most cases the data is still intact even when the computer has failed. We tell you honestly what’s possible when we see it.
Absolutely. New computer setup for seniors is one of our most requested services across Melbourne’s eastern suburbs. We configure larger text, simplified desktops, accessibility features, MyGov bookmarks, and spend as much time as needed walking you through the new setup before we leave.
Yes. We install, activate and configure Microsoft 365 or Office, set up Outlook with your email accounts and history, and check whether your subscription covers other devices in the household. Many Melbourne residents are paying for a five-device licence and only using it on one machine.
$89 per hour, no call-out fee. A straightforward setup with data transfer typically takes two to three hours. If the old computer is slow or data recovery is needed it may take longer. We give you an honest estimate when we arrive and don’t charge for time spent waiting on slow transfers.
New computer that needs a proper setup?
Fixable visits your Melbourne home, transfers everything from the old one, and sets it all up properly. $89/hr, no call-out fee.