What it's actually like to have me fix your tech at home.
If you've never had someone come to your home for IT help before, that can feel a bit weird. This page walks you through exactly what happens, from the moment you call to the moment I leave — so there are no surprises.
$89/hr flat. No call-out fee. Honest, transparent pricing — you'll know what it costs before I start.
Six small steps, no surprises in any of them.
Most of my customers haven't done this before. So here's the whole thing — from your first phone call, to me waving goodbye at your door.
Tell me what's going wrong, in your own words.
However you describe it is fine. "My laptop is being weird," "I clicked something I shouldn't have," "the printer hates me" — all valid openings.
I'll ask a few questions to get a sense of it, but if you've been hacked, scammed, or you're frantic about something, my first job is to slow down and reassure you. We'll fix it.
If you're not sure exactly what the problem is, that's also fine. I can usually tell more in five minutes at your computer than in fifty on the phone — sometimes the best thing is just to come and see.
Same-day or next-day, usually.
I work Monday to Friday — typically 7am to 7pm weekdays, and 7am to 5pm on Saturday. Sundays I'm closed, but I do answer the phone for genuine emergencies (active scams, business down, that kind of thing).
Most weeks I can get to you the same day if it's urgent — and I'll always be honest if I can't.
We confirm everything on the phone, and I'll send a follow-up text with the time and address details. No app to download. No "create an account." Just a confirmation message.
I'll text when I'm close — and I'll ask about my shoes.
Once I'm 15 minutes away, you'll get a text saying I'm close by. No call-out fee, no travel surcharge inside 60km of the CBD.
When you open the door, the first thing I usually ask is whether you'd prefer me to keep my shoes on or take them off. It's a small thing, but it matters — your home, your call.
Tell me the story, while I have a look.
I'll ask you to walk me through what happened — not in technical terms, just naturally. "It started doing this on Tuesday, then I tried this, then it got worse." Stories are how I diagnose. I listen to the story while I quietly poke around.
Diagnosis usually takes 10–20 minutes. By the end of it, I'll tell you three things: what's wrong, what I'd do to fix it, and roughly how long that'll take. If it's going to be longer or more expensive than I expected, I tell you the moment I know — never at the end.
If at any point you'd rather I didn't proceed, that's completely fine too. No fee for the diagnosis if you don't want to continue.
Some customers stay; some go and make a cup of tea.
Whichever you prefer. If you'd like to learn what's happening so you can handle it yourself next time, I'll narrate as I work. If you'd rather get on with your day, I'll knock on the door when I'm done.
For stressful situations — scams, hacks, important data on the line — I tend to slow down and check in with you regularly. I want you to feel calm about what I'm doing, not anxious.
I take notes and photos of any settings I change. After the visit, I send those to you, so you've got a record of exactly what was done.
Pay only when you're happy. Then I'll check in a few days later.
Cash, card, or bank transfer — whatever's easiest. I won't ask for payment until you're satisfied that the problem is properly fixed and you understand what I did.
A few days after every visit, I follow up to check the fix is still holding and you haven't run into anything else. No pressure to book another visit — just a genuine check-in.
"Should I close the laptop? They're still in it."
A customer called me in the middle of a scam-in-progress. The scammer had remote access to her laptop — she could literally see the cursor moving without her touching it — and she was in tears on the phone, convinced her bank accounts were already gone.
That's what I said. Then I got in the car. By the time I arrived, the immediate threat was contained — the remote session couldn't continue with the laptop closed.
Together we did three things: removed the scammer's access tools from the system, did a full security clean, and contacted her banks and financial institutions one by one to lock and reset every account she was worried about.
By the end of the visit she was breathing again. Nothing had been taken. Everything was secured. And she had a written list of which accounts had been changed and how to spot a scam call next time.
That's what "in-home IT help" actually means. Not just fixing the computer — being calm enough for both of us, until everything is okay.
Three things I'll never make you do.
Use technical words you don't know
If I use a word and you're not sure what it means, ask. I'll explain it. There's no "tech literacy test" before I'll help you.
Pay if it's not fixed
If I can't sort the issue, you don't pay. No diagnostic fee, no minimum charge. The risk is mine, not yours.
Sign up for a subscription
No monthly plans. No "support packages." Just one visit at a time, billed at $89/hr flat. Need me again in six months? Same rate. No long-term contract anywhere.
Things first-timers ask me on the phone.
How quickly can you come?
Most weeks I can do same-day or next-day, Monday to Saturday. If it's urgent — a scam in progress, a small business that's down, an exam tomorrow — call and tell me, and I'll move things around if I can.
Sundays I'm closed, but I do answer the phone for genuine emergencies. If you're in trouble, ring anyway.
Less urgent stuff (setting up a new device, learning a program, ongoing tech lessons) I usually book a few days out.
Will you tell me what something costs before you do it?
Yes — every time. After diagnosis I'll tell you what I think it'll take and roughly how much it'll cost. If something changes mid-job and it's going to take longer, I'll stop and tell you the moment I know, so you can decide.
I've been scammed. What do I do right now?
If they currently have access to your computer: close the laptop or unplug the desktop right now. Don't try to fight it on screen. Then call me on 0435 955 429.
If you've given out card details, contact your bank's fraud line first (the number on the back of your card), then call me. We'll secure the rest of your accounts and clean the device when I arrive.
Do you work with NDIS participants?
Yes — I'm NDIS Worker Screening Cleared and very comfortable working under both Plan-Managed and Self-Managed funding. I've worked with participants, support coordinators, and plan managers, and I understand how to bill against the right line items.
What suburbs do you cover?
All of metropolitan Melbourne, up to 60km from the CBD. There's a full list of suburbs on my Service Areas page. If yours isn't listed, give me a call — there's a good chance I cover it anyway.
What if I'm nervous about a stranger in my house?
Completely understandable, especially for seniors and people living alone. I'm fully insured, Police Checked, NDIS Worker Screening Cleared, and Working with Children Check cleared. Happy to send you copies of any of these before the visit.
If you'd feel more comfortable having a friend or family member there, please do — many of my customers do exactly that for the first visit.
Let's get the thing actually fixed.
Pick up the phone — I usually answer within a few rings, or I'll call you back the same day.