NDIS iPad Setup Melbourne —
Funded by Your Plan
Getting an iPad set up for an NDIS participant is one of the most common requests we get. It is fully covered under AT Mentoring. Here is exactly how it works.
Yes. NDIS can fund in-home iPad setup for self-managed and plan-managed participants under line item 15_300_0103_1_3 (AT Mentoring), Capacity Building — Daily Activity. This covers device setup, apps, Zoom, WhatsApp, email, MyGov and teaching the participant to use it. Price cap: $105.43/hr (Melbourne). Fixable charges $89/hr.
What NDIS iPad Setup Covers
A Fixable iPad setup visit covers everything the participant needs to use their device independently and confidently.
- ✓Device setup and configurationiPad set up from scratch — Apple ID, iCloud, updates, accessibility settings.
- ✓Zoom for telehealth and family callsInstalled, tested and the participant shown how to start and join calls.
- ✓WhatsApp and FaceTimeSet up for family contact. Contacts added. Practice calls made.
- ✓Email setupEmail account on the iPad — reading, writing, sending and receiving.
- ✓MyGov and MedicareMyGov account linked on the iPad. Medicare and NDIS portal accessible.
- ✓Wi-Fi connected and stableiPad connected to home Wi-Fi. Connection confirmed and tested.
- ✓One-on-one teachingPatient, plain-English teaching at the participant’s pace. Written notes left behind.
- ✕Purchasing the iPadThe NDIS does not fund buying the device under AT Mentoring. Purchasing requires a Capital AT assessment. Once the iPad is purchased, AT Mentoring can fund the setup.
- ✕App subscriptionsOngoing app costs or subscriptions are not covered under AT Mentoring.
- ✕Physical repairsCracked screens or hardware damage are not covered under AT Mentoring — they require a separate repair pathway.
Need to purchase an iPad first? Talk to your Support Coordinator or an AT Assessor. Once the device is approved and purchased, Fixable can do the in-home setup visit.
What a Fixable iPad Setup Visit Looks Like
Most first visits take 1.5 to 2 hours. We work at the participant’s pace — no rushing, no jargon.
Arrive and listen
We sit with the participant, find out what they want to do with the iPad and what matters most to them. Family or carers are welcome to be present.
Set up the device
Apple ID created or signed into, iCloud set up, software updated, accessibility settings configured for the participant’s needs.
Install and test key apps
Zoom, WhatsApp, FaceTime, email, MyGov — installed, configured and tested. Practice calls made. Everything confirmed working.
Teach at the participant’s pace
We show the participant how to use each thing — slowly, with repetition, no rushing. We explain in plain English and answer every question.
Leave written notes
At the end of the visit, we write down step-by-step instructions for the participant to keep. Plain English. No technical jargon.
First visit not enough? That is completely normal. AT Mentoring supports multiple sessions over time. Many participants benefit from follow-up visits to build confidence and practice new skills. Each session is billed at the same $89/hr rate.
Cost of NDIS iPad Setup in Melbourne
What’s included at $89/hr:
- In-home visit — we come to the participant
- No call-out fee · No minimum hours
- Full setup: device, apps, internet, email
- One-on-one teaching at participant’s pace
- Written plain-English notes left behind
- Service agreement + itemised NDIS invoice
- Same technician every visit
Plan Managers pay invoices directly. Invoice issued within 24 hours of each visit.
Can You Use Your NDIS Plan for iPad Setup?
Self-Managed Participants
Pay the Fixable invoice directly and claim reimbursement through the NDIS portal. No approval needed beyond your own plan.
Plan-Managed Participants
Your Plan Manager pays the Fixable invoice directly after each visit. Confirm the line item (15_300_0103_1_3) and budget allocation with your Plan Manager before booking.
Agency-Managed (NDIA-Managed)
Must use NDIA-registered providers. Fixable is not registered. Use the NDIS Provider Finder to find a registered AT Mentoring provider in Melbourne.
Not sure which type your plan is? Check the front page of your NDIS plan or ask your Support Coordinator. It will say “Self-Managed,” “Plan-Managed” or “Agency-Managed.”
Frequently Asked Questions
Yes. In-home iPad setup is covered under NDIS AT Mentoring (line item 15_300_0103_1_3, Capacity Building — Daily Activity) for self-managed and plan-managed participants. This includes device setup, apps, Zoom, WhatsApp, email, MyGov and teaching. The NDIS does not fund purchasing the iPad itself — only the setup and teaching sessions.
Most first visits take 1.5 to 2 hours. We work at the participant’s pace — if more time is needed, we keep going. Fixable charges $89/hr with no minimum. Many participants find one visit is enough to get started. Others benefit from follow-up sessions to build confidence. There is no limit on how many AT Mentoring sessions can be claimed — as long as they are reasonable and necessary.
Purchasing an iPad through NDIS requires a separate Capital AT process — an AT Assessor writes a report recommending the device as a reasonable and necessary support, and the NDIA approves the funding. This is a different process from AT Mentoring. Once the iPad is purchased, Fixable can set it up under the AT Mentoring line item.
We set up whatever the participant needs — most commonly Zoom (for telehealth and family calls), WhatsApp, FaceTime, email, MyGov and Medicare. We also set up any other apps the participant uses or wants to use. We test everything before we leave and make sure the participant can use each one independently.
Yes. Fixable is an in-home service — we come to the participant wherever they live. There is no call-out fee. We cover Melbourne’s eastern and inner suburbs including Boroondara, Manningham, Whitehorse, Maroondah, Knox, Monash, Stonnington, Bayside and surrounding areas. Call 0435 955 429 to confirm availability in your suburb.
More NDIS Technology Resources
What Does the NDIS Cover for Technology?
Full breakdown of what’s funded, line items, pricing and eligibility for NDIS tech support.
AT Mentoring Line Item 15_300_0103_1_3 Explained
Plain-English explanation of the AT Mentoring code — for Support Coordinators and Plan Managers.
NDIS Technology Support Melbourne
Everything about in-home tech support under NDIS — services, pricing, how to refer.
Book an NDIS iPad Setup Visit
Self-managed and plan-managed participants. $89/hr, below NDIS cap. Melbourne-wide.