What Does the NDIS Cover for Technology?
If a participant needs help using their iPad, setting up Zoom, getting email working, or understanding their devices — that is covered under the NDIS. Here is exactly what is funded, what line item it falls under, and how to use it.
The NDIS covers in-home technology support under Capacity Building — Daily Activity (line item 15_300_0103_1_3, AT Mentoring). This includes help setting up and using devices like iPads, smartphones and laptops, and apps like Zoom, WhatsApp, email and MyGov. The current price cap is $105.43/hr (standard rate, Melbourne). Available to self-managed and plan-managed participants only.
Which Line Item Does Tech Support Fall Under?
This is the question every Support Coordinator asks. AT Mentoring (15_300_0103_1_3) sits under Capacity Building — Daily Activity — it draws from the participant’s CB budget, not their AT/Capital budget. The right code to use depends on how the participant’s goals are written in their plan.
AT Mentoring
Capacity Building — Daily Activity (CB Daily Activity)
Use this when the participant needs support using and understanding their existing technology. Device setup, Zoom help, email, MyGov, Wi-Fi — all fit here. This item draws from the participant’s Capacity Building budget, not their AT/Capital budget.
Price cap (Melbourne): $105.43/hr. Fixable charges: $89/hr.
Confirm with the Plan Manager
AT Mentoring (15_300_0103_1_3) is the primary and most used line item. Some participants may have their Capacity Building budget split across multiple categories depending on how their plan goals are written.
Always confirm the correct line item and budget allocation with the participant’s Plan Manager before the first visit — particularly for plan-managed participants where billing goes directly to the Plan Manager.
The practical rule: If a participant calls because their iPad isn’t working, their Zoom won’t connect, or their email isn’t loading — use AT Mentoring (15_300_0103_1_3). It draws from the Capacity Building — Daily Activity budget. Always confirm the line item and budget allocation with the Plan Manager before the first visit for plan-managed participants.
What Technology Does the NDIS Actually Cover?
Under AT Mentoring, support must involve the participant using their existing technology — not purchasing new equipment. Here is what Fixable helps with under the NDIS.
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✓Device setup and configurationiPads, Android tablets, iPhones, Android phones, laptops, desktops — set up, configured and working properly.
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✓Zoom, FaceTime, WhatsApp and video callsSet up and tested for family contact, telehealth appointments and support worker sessions. One of the most common NDIS requests.
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✓Email and accountsEmail setup, Gmail, Outlook, password management — working reliably on the participant’s device.
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✓MyGov, Medicare and government services onlineHelping participants access their MyGov account, Medicare, Centrelink and the NDIS portal independently.
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✓Internet and Wi-FiHome NBN setup confirmed, Wi-Fi coverage across the participant’s home, all devices connected and stable.
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✓Online safetyRecognising scam calls and phishing emails, safe online practices — explained clearly and without jargon.
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✓Digital skills and independence sessionsOne-on-one sessions teaching participants to use their device confidently. Patient, unhurried, always at the participant’s pace.
What the NDIS does not cover: Purchasing new devices (iPad, phone, laptop). That requires a separate AT quote and approval process. Fixable helps with setup and use — not procurement.
How Much Does NDIS Tech Support Cost?
Fixable charges below the NDIS AT Mentoring price cap.
What is included at $89/hr:
- In-home visit — we come to the participant
- No call-out fee, no minimum hours
- Service agreement before first visit
- Itemised invoice — Plan Manager ready
- Visit notes on request
- Written plain-English summary left with participant
- Same technician every visit
Plan Managers can pay invoices directly. Monthly consolidated invoices available.
Can My Participant Use Fixable Under Their NDIS Plan?
Eligibility depends on how the participant’s plan is managed — not on their disability, age or specific needs.
Self-Managed
The participant manages their own NDIS funds. They can use any provider at any price, including unregistered providers like Fixable. They claim directly through the NDIS portal after receiving an invoice.
Plan-Managed
A registered Plan Manager administers the funds. They can use unregistered providers like Fixable. The Plan Manager pays the invoice after the visit. Fixable provides service agreements and NDIS-compliant invoices.
Agency-Managed (NDIA-Managed)
The NDIA manages funds directly. They can only use NDIA-registered providers. Fixable is not registered. Agency-managed participants need to find a registered AT provider. Check the NDIS Provider Finder.
Not sure how the participant’s plan is managed? Check the front page of their NDIS plan or ask their Support Coordinator. It will say “Self-Managed,” “Plan-Managed” or “Agency-Managed” clearly.
How to Refer a Participant to Fixable
For plan-managed participants, this takes one email and one service agreement. Here is the process from start to first visit.
Confirm plan management type
Check that the participant is self-managed or plan-managed. Agency-managed participants need a registered provider.
Contact Fixable
Email hello@fixable.au or call 0435 955 429 with the participant’s suburb and what they need help with.
Service agreement
Fixable sends a service agreement within 1 business day. For plan-managed participants, include the Plan Manager’s billing details.
Visit and invoice
Visit is booked at a time that suits the participant. Invoice issued within 24 hours, referencing the AT Mentoring line item.
Who You Are Inviting Into a Participant’s Home
Support Coordinators are responsible for who they refer to their participants. Here is exactly who Fixable is.
Frequently Asked Questions
From Support Coordinators, Plan Managers and participants.
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The NDIS covers in-home technology support under Capacity Building — Daily Activity (line item 15_300_0103_1_3, AT Mentoring). This includes help setting up and using devices like iPads, smartphones, laptops, and apps such as Zoom, WhatsApp, email, and MyGov. The current price cap is $105.43/hr (standard rate, Melbourne). Participants must be self-managed or plan-managed — agency-managed participants require a registered provider.
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In-home technology visits use line item 15_300_0103_1_3 — AT Mentoring under Capacity Building — Daily Activity (CB Daily Activity). The current price cap is $105.43/hr (standard rate, Melbourne). Fixable charges $89/hr — $16.43 below the cap. Always confirm the correct line item and budget allocation with the Plan Manager based on the participant’s individual plan goals.
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Yes. Help setting up and using an iPad, iPhone, Android phone, or laptop is covered under AT Mentoring for self-managed and plan-managed participants. This includes device setup, apps, email, internet and Wi-Fi — anything that helps the participant use their technology more effectively. The NDIS does not fund the purchase of the device itself — just the support to use it.
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Yes. Setting up and testing Zoom, FaceTime, WhatsApp and other communication apps is one of the most common NDIS-funded tech support requests. It falls under AT Mentoring. This is particularly relevant for participants who use video calls to stay connected with family, attend telehealth appointments, or communicate with support workers.
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No. Fixable is not registered with the NDIA. This means Fixable works with self-managed and plan-managed participants only. Agency-managed (NDIA-managed) participants require a registered provider. If you are unsure how the participant’s plan is managed, check the front page of their NDIS plan or ask their Support Coordinator.
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Fixable provides: a service agreement before the first visit, itemised invoices after each visit (Plan Manager ready, with NDIS line item references), visit notes on request for plan reviews, and monthly consolidated invoices on request. All invoices include the relevant AT Mentoring line item code and are suitable for direct payment by Plan Managers.
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Fixable provides NDIS technology support across Melbourne’s eastern and inner suburbs — Boroondara, Manningham, Whitehorse, Maroondah, Knox, Monash, Stonnington, Bayside and surrounding areas — approximately 25km radius from Camberwell. Call 0435 955 429 to confirm availability in a specific suburb.
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Purchasing a device (iPad, laptop, phone) through the NDIS requires a separate AT assessment and quote process, and is funded differently. Fixable provides ongoing support to help participants use devices they already have — setup, troubleshooting, apps, communication tools, internet. If a participant needs a device purchased through the NDIS, an AT Assessor provides a formal quote and recommendation. Once the device arrives, Fixable can set it up and teach the participant to use it.
More NDIS Technology Resources
NDIS Technology Support Melbourne — Full Guide
Everything Support Coordinators and Plan Managers need to know about using the NDIS for technology support in Melbourne.
AT Mentoring Line Item — 15_300_0103_1_3 Explained
A plain-English explanation of the AT Mentoring line item, when to use it, and what it covers.
NDIS iPad Setup Melbourne
How to get an NDIS participant’s iPad set up and working — what’s covered, what isn’t, and what to expect from a visit.
Ready to Refer a Participant?
One email is all it takes. Fixable responds within 1 business day with availability and a service agreement.