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Privacy Policy

Privacy Policy

Fixable (fixable.au)
Last updated: 11 Jan 2026

1. Who we are

Fixable (“we”, “us”, “our”) provides mobile / on-site IT support across Melbourne (and beyond), Victoria.

Contact details
Phone: 0435 955 429
Email: hello@fixable.au
Hours: Mon–Fri 7am–7pm, Sat 7am–5pm
Service area: All of Melbourne

2. What information we collect

We may collect the following personal information when you contact us, book a visit, or we provide support:

  • Name
  • Phone number
  • Email address
  • Suburb / address (to attend on-site)
  • Your device details (e.g., laptop, printer, Wi-Fi, phone)
  • Your support request / issue description
  • Appointment preferences (day/time)
  • Communications with us (calls, emails, messages)
  • Payment status/receipt details (if applicable — we don’t need your card details if payments are handled by a third-party processor)

3. How we collect information

We collect information when you:

  • submit a form on our website
  • call, email, or message us
  • book or request a callback
  • engage us for on-site support
  • provide details during troubleshooting

We may also collect basic website analytics data (e.g., pages visited, device type, approximate location) via cookies or analytics tools.

4. Why we collect and use your information

We use your information to:

  • respond to enquiries and callback requests
  • schedule and deliver on-site IT support
  • diagnose issues and provide recommendations
  • send appointment updates and service communications
  • improve our website, services, and customer experience
  • meet legal, tax, and record-keeping requirements

5. Access to your devices and data

To fix issues (e.g., data transfer, email setup, malware removal), we may need access to your device(s) and the data on them.

  • We only access what is reasonably necessary to do the job you’ve requested.
  • We do not sell your data.
  • We may ask for passwords or temporary access where needed (you can change passwords after the job).
  • Where possible, we’ll ask your consent before making major changes (e.g., resets, deletes, reinstallations).

6. Who we share information with

We may share your information with:

  • our staff/contractors who help deliver services (only as needed)
  • service providers we use to run the website or email (e.g., hosting, form tools)
  • analytics providers (e.g., Google Analytics, if enabled)
  • payment providers (if you pay online or by invoice tools)
  • government agencies if required by law

7. Overseas disclosure

Some providers we use (like website hosting, analytics, email tools, or cloud services) may store/process data outside Australia. We take reasonable steps to use reputable providers and protect your information. (This is commonly addressed under the APP guidance.)

8. Cookies and analytics

Our website may use cookies to help it work properly and to understand how people use the site. You can disable cookies in your browser settings, but some site features may not work as expected.

9. How we keep information secure

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes access controls, reputable hosting/providers, and limiting who can see customer information.

10. How long we keep information

We keep information only as long as needed for the purpose it was collected, including for service history, warranty queries, and legal/tax record-keeping.

11. Accessing or correcting your information

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details above. (APP guidance supports clear processes for access/correction.)

12. Complaints

If you have a privacy complaint, contact us first and we will try to resolve it promptly. If you’re not satisfied, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this policy

We may update this policy from time to time. The latest version will be published on this page with the “Last updated” date.